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REFUNDS / RETURNS
Customer satisfaction is our #1 priority. We strive to provide top quality products in a timely manner. While we expect our customers to be delighted with the products and service that they receive, we do have policies in place to address any concerns they may have or problems that may occur. Contact our sales staff (email@example.com) with any questions/comments/concerns you may have.
If you order a product and do not receive it in a reasonable amount of time, please contact our sales staff (firstname.lastname@example.org) to check on the order. Our staff will check if and when the order was shipped and whether it was received. Even the best shipping companies sometimes lose packages. If this has happened, we will be happy to either replace the lost merchandise or send you a full refund of the purchase price plus shipping charges.
If you receive your order and are dissatisfied with the product, or you feel that we somehow misrepresented what you would receive, you may contact our sales staff (email@example.com) for instructions on returning the product for a full refund.
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